Help & Info

We aim to get your Luitlanes favorites to your doorstep as quickly and safely as possible.

Shipping Rates & Delivery Times

ServiceEstimated DeliveryCost
Standard Shipping5–7 Business Days[Insert Price] (Free over $[Insert Amount])
Express Shipping2–3 Business Days[Insert Price]
International10–15 Business DaysCalculated at Checkout

Key Shipping Info

  • Processing Time: Orders are typically processed and dispatched within 24–48 hours (excluding weekends and public holidays).

  • Tracking Your Order: Once your order ships, you will receive an email with a tracking link. You can also track your package via the “Order History” section in your Luitlanes account.

  • Address Changes: We can only update shipping addresses within 1 hour of order placement. Please double-check your details at checkout!

  • Undelivered Packages: If a package is returned to us due to an incorrect address, a redelivery fee may apply.

Returns & Exchanges

At Luitlanes, we want you to love what you ordered. If it’s not a perfect match, here is how we can help.

Our Policy

  • Return Window: Items must be returned within 30 days of the delivery date.

  • Item Condition: To be eligible for a return, items must be unworn, unwashed, and in their original packaging with all tags attached.

  • Non-Returnable Items: Final sale items, [Insert specific items like jewelry/perishables], and gift cards cannot be returned.

How to Start a Return

  1. Visit our Returns Portal [Insert Link] or email us at [Insert Email Address].

  2. Provide your Order Number and the reason for the return.

  3. Pack your items securely and attach the provided return label.

Refunds & Exchanges

  • Refunds: Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–10 business days.

  • Exchanges: We offer free exchanges for different sizes (subject to availability). If you’d like a different style, please return the original item for a refund and place a new order.

Faq

Can I cancel my order?

Orders can be canceled within 30 minutes of placement. After this window, the order has likely entered our fulfillment process and cannot be stopped.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and other options like Apple Pay/Google Pay

We are so sorry! Please email luitlanes@gmail.com within 48 hours of delivery with photos of the damage and your order number. We will send a replacement immediately.

“We strive to use recycled packaging and ethically sourced materials wherever possible.”

Click “Forgot Password” on the login page, and we will send a reset link to your registered email address.

We’re here for you!

  • Email: luitlanes@gmail.com

  • Live Chat: 24×7

  • Phone: +91 90858 56400

Free Shipping and 100 days free returns within NZ